Day 3 brought a focus on P2P processes, technologies and opportunities.

In the first showcase of the day, Matthew Jones and Colin Darch took a look at the 5 key purchase-to-pay processes: sourcing, commitment, fulfilment, document matching and settlement.  The tools and the technologies of Document management, Workflow, eTrading, Business intelligence, supplier Portal supporting the P2P process were explored showing how the technology could substantially improve process performance, individual productivity and to reduce the operational cost base.

The afternoon showcase shifted the focus more specifically onto the business opportunity of eTrading, the electronic transmission of Business to Business financial transactions and how this can save a business time, effort and cost.

Lynn Cox, Director of Client Services in the UK took a ‘before and after’ approach to demonstrate how the new client services structure, with the new combination of Account Directors, Commercial Managers, Service Managers and Customer Liaison looking after client accounts, is having a very positive impact on relationships.

Simon Gurney, Director of Business Consulting introduced for the first time the new Business Consulting service available to COINS customers.  Simon explored the importance of business process in achieving sustainable competitive advantage and why COINS best practice for process review and accumulated construction knowledge and expertise can be used to great effect in finding ways to exploit IT.  Paul Stewart-Smith, COINS UK COO, went on to explain the benefits COINS managed and hosted service is offering clients in terms of improved service levels and management control, reduced risk, business efficiencies and cost savings.

The day again also offered a host of workshops and special interest group sessions.