COINS Customer Care complements COINS House Sales by facilitating management of the after sales process.  It helps you manage your customer relationship by providing access to all the relevant information.  At the heart of COINS Customer Care is the call logging process.  This allows full details of all issues to be recorded including prioritization.  The tasks required to resolve these issues can then be managed through to final closure of the call.  As well as managing snagging and other issues through to resolution, it provides facilities for issuing welcome letters and tracking customer satisfaction levels.  Furthermore, statistical analysis of issue history can help to identify problem areas, allowing management to take corrective and preventative action where appropriate.

Key business processes supported:

• Management of issues from initial call to resolution.
• Statistical analysis of issues.
• Management of operatives’ diaries.