All COINS Business Intelligence solutions are web based, allowing easy access from the service site as well as the office.

Out-of-the-box yet customizable reports let you manage contract costs, labor, scheduling and other service related activities for contracts of any size, including those consisting of multiple small jobs, planned/preventive maintenance visits, and trouble calls.

With easy-to-use tools and predefined metrics, end users can build ad-hoc reports and inquiries.

Operational and Field Service Management

Customizable dashboards provide operational statistics and KPIs and help you manage facility contracts and field service operations.

Operational reporting and dashboards allow users to:

• Manage scheduling, technician performance, and work completion.
• Report and manage your service crews and their equipment using RFIDs and GPS. 

Customizable workflows and alerts can help improve and maintain operational efficiencies:

• Set up alerts and workflows for required licenses and certifications, or expiring ones, for your technicians. 
• Receive instant notification of situations that should be investigated, such as work orders where the call is complete but the work order remains un-billed.

Financial Management

Stay alert to critical information, such as any maintenance contracts where the contract margin is below the desired threshold profit margin percentage.

Use predefined metrics on your customizable screens and reports:

• Total invoiced
• Total cost
• Gross margin percent