Facilities & Service Management

COINS Facilities & Service Management is designed from the ground up to help contractors with service operations handle large-scale maintenance contract work and all facets of service.

Appointment and scheduling features include logging calls, tracking call history, assigning tasks to technicians using drag and drop, viewing technician work loads across contracts, and managing resource availability. Managing the technician workforce is easier with Facilities & Service Management's configurable task sheets, worksheet entry, and the option to use Document Management to store and view documents such as equipment specifications or photographs.

Configurable stages and rules help manage the progression of the job, including completion, escalation, or invoicing. A range of configurable invoicing methods are available, such as Cost Plus and Schedule of Rates.

Electronic routing, review, and approval result in invoices, reports, equipment history, and contract history that are more accurate and timely, with less work.

COINS Facilities & Service Management contains detailed information about your customer’s equipment, service history, preventive maintenance schedules, contract performance, and profitability. It provides virtually all the information needed to manage the service business and track service profitability at the contract and customer level.