Meet the Team - 5 Minutes with Ruth Costello
COINS Project Manager Ruth Costello gives an insight into her role.
Ruth joined the COINS Australia team in October 2019 having spent several years working for COINS Middle East and COINS Ireland. During her time with COINS she has successfully managed a range of smaller scale out-of-the-box solution projects to larger transformation implementations. In addition to construction, Ruth brings to COINS her experience in the insurance, banking and finance sectors.
What does your job entail?
My role involves managing system implementations, ensuring standard, streamlined, cost-effective solutions are delivered to new customers. It also involves engaging with our existing, mature customer-base on a diverse range of business expansion initiatives.
What is a typical day like?
The delivery and support teams meet each morning to discuss the day’s planned activities, any ad hoc items and to bounce ideas off one another. After this, my day tends to revolve around internal and external meetings in relation to implementations, product, prospects, internal processes and procedures, and managing day-to-day challenges.
What's a common question you get from customers?
We work closely with our customers on detailed project plans and so common conversations and questions are around confirmation of timelines and costs to deliver solution requirements.
What do you like most about your job?
I enjoy working with the Australian delivery team and our customer-base delivering diverse, strategic projects.
Project close-out meetings with a satisfied client always provides a high level of job satisfaction.
Ruth Costello, Project Manager
What do you see as the next trend/technology that will have the biggest impact on the construction sector?
AR (Augmented Reality) – facilitating 3D visualisation, simulation of architectural and structural changes, safety training and hazard simulations thus enabling efficient and affordable project staging.
What’s the most recent app you’ve downloaded?
Guides by Lonely Planet. In 2019 I finally visited The Hidden City of Petra, Jordan after many years of having it on my bucket list. You may recognise the al-Siq entrance to The Treasury which featured in an Indiana Jones movie many years ago. Petra was simply stunning. Such an interesting place to visit and amazing to see communities continue to live in carved out dwellings in the rock face. Next on the travel list in the not-too-distant future hopefully – New Zealand!
Photos from Ruth's travels. Left al-Siq, right The Treasury.
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