Careers

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME's Develop strong relationships with customers, connecting with key business executives and stakeholders Develop a strong understanding of the nature of business and operations of the customers who you work with Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience Answer client queries Maintain the CRM system with sales forecast and customer information Consistently achieve your agreed sales quota Serve as the lead point of contact for all customer account management matters Negotiate contracts Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives Prepare reports on account status Collaborate with new business sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Carry out other account-related activities as directed by you manager Candidate requirements Prerequisite Proven work experience as a software sales Account Manager Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Solid experience with CRM software and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Excellent verbal and written communication skills Strong numeracy Full UK driving licence Willingness to travel regularly, often with overnight stays Desirable but not essential Knowledge and or experience of the construction, home building or property development industries Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing Knowledge of how business systems software is used in the construction industry

We are looking for a Business Systems Analyst (BSA) with experience in end-to-end product support, requirement analysis, agile methodology, and product solution design. The candidate should be capable of working collaboratively with internal and external stakeholders and to evaluate and prioritize work in order to deliver software business solutions, on time, budget and to stakeholder requirements. You will work in an agile environment in a multi-disciplinary team where Business Systems Analysts, Scrum Masters, Experienced Designers, Developers, Testers and Product Owners work together, as one team, to develop and deliver innovative solutions for our customers. We are looking for self-driven individuals who are passionate about their career and keen to develop further, to discover new ways of working and step out of their comfort zone. Key responsibilities: Undertaking structured analysis and discussion with users, the Product Owner, Experience Designers, and other stakeholders to elicit functional and non-functional requirements and transform them into user stories. Evaluate challenges and opportunities, communicate these to the team to allow for a better decision-making process and build consensus around the best way forward Producing necessary documentation as required in line with COINS standards and also working closely with the product marketing team to assist in the development of material to support the sales process. Reporting and escalating progress, risks, and issues effectively in line with agreed team processes. Contributing towards solution design, ensuring solutions are value driven, usable and appropriate taking into account the potential benefits and constraints. Working with Experienced Designers as required to ensure that usability and accessibility are considered in solution design. Collaborating with Scrum Masters, Developers, Testers and others within the team as required as part of technical grooming, sprint reviews, milestone demos, and handovers. Working with the Scrum Master, Product Owner, Delivery Manager, and other team members to manage the story backlog including prioritization and understanding the minimum viable product for each solution (and where appropriate minimum testable, usable and lovable products). Working with other teams to identify and manage functional impacts and dependencies Full participation in all Agile ceremonies (stand up, refinements, technical planning, estimating, retrospectives), including facilitation as appropriate Keeping up to date with emerging technologies and techniques in the area of expertise Contribute to technical community initiatives Working with the team to: Ensure appropriate levels of detail (including acceptance criteria) exist and are documented for all stories at each stage of the process. Contribute to impact assessments, change requests and developing high-level estimates that allow the team to understand requirements and validate assumptions such that stories can be sized Contribute to continuous improvement within the team Knowledge, Skills, and Experience: A degree or other higher education qualification in a numerate discipline and/or equivalent experience within a commercial IT environment Experience working as a business analyst (or equivalent role) in a commercial IT environment, with experience of the full product lifecycle Awareness of Open Source and cloud technologies Excellent communication skills with experience working at multiple levels of an organization Ability to rationalize complex information and make it understandable to a range of stakeholders Excellent written and verbal communication, including technical writing and presentation skills Work well under pressure A demonstrable capability of working with multiple customer facing projects and of persuasion and influencing skills Excellent workshop, meeting, facilitation, communication and presentations skills Experience in defect analysis in support of live systems Understanding of agile methodology

COINS is seeking an Application Support Analyst (Mobile) within our Operations team for 12 month maternity cover. This person will be responsible for providing IT support and problem solving to our customers. This is your chance to work with the latest PDA/ Tablet devices and market leading technologies. The successful candidate will be responsible for taking ownership of technical applications and administrative problems that our customers encounter. The emphasis is on providing a high level of customer service through email and phone communication, whilst being able to work in a team to meet project deadlines. Excellent verbal and written English is required, as the Application Support Analyst will be at the forefront of dealing with our corporate customer enquiries. Qualifications Good academic background to at least degree level Experience within IT Software Support, with high level of technical IT skills in remote access and other communication tools and experience/knowledge of hardware mobile technology Microsoft Windows, Windows Mobile and Server experience Methodical, analytical and clear approach to troubleshooting problems and ability to implement customer-focused solutions in a fast paced environment A covering letter is required with your CV, detailing why you think this role suits you and also indicating your current salary. COINS offers a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.