Careers

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME's Develop strong relationships with customers, connecting with key business executives and stakeholders Develop a strong understanding of the nature of business and operations of the customers who you work with Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience Answer client queries Maintain the CRM system with sales forecast and customer information Consistently achieve your agreed sales quota Serve as the lead point of contact for all customer account management matters Negotiate contracts Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives Prepare reports on account status Collaborate with new business sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Carry out other account-related activities as directed by you manager Candidate requirements Prerequisite Proven work experience as a software sales Account Manager Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Solid experience with CRM software and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Excellent verbal and written communication skills Strong numeracy Full UK driving licence Willingness to travel regularly, often with overnight stays Desirable but not essential Knowledge and or experience of the construction, home building or property development industries Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing Knowledge of how business systems software is used in the construction industry

COINS is seeking an individual to fill a new position within the UK team. Ideally from a construction Quantity Surveying background, looking to change career direction into the varied and exciting world of software for the construction industry. Working as part of a team of trained consultants specialising in COINS ERP software. The successful candidate should have a strong desire to progress and build a career with a passion for building a thorough understanding of client needs, issues and context, and assisting in implementation of the software in line with our best practices. Experience of implementing, consulting or administering an ERP solution is preferable, but equally a good background in construction surveying and a desire to learn about ERP and software systems delivery to the construction market is just as important. Candidates with background in the COINS ERP solution or of delivery of COINS Commercial Manager and CVR are a strong choice for the role. If you’re a Quantity Surveyor who has used COINS in the past, this may be the role for you. NOTE : Excellent verbal and written English is required. Role and Responsibilities To learn and be able to implement and consult on the COINS ERP solution and follow pre-defined guidelines To be able to adapt and understand business processes, internally and externally. To effectively learn, implement and demonstrate that which you have learnt To be able to manage your own time, resolve and escalate issues pre/post project To assist the project team and colleagues in implementation and training To be able to advise and implement best business practice in terms of surveying and construction/site management Criteria Candidates will be seriously considered where their CV highlights specific experience in the following areas: Good academic background to at least degree level or equivalent Experience within the Construction Industry Experience within IT Software Ability to analyse problems and to implement solutions Responsible for presenting a customer focused approach within the company Demonstration of good methodical, analytical and clear approach to troubleshooting problems A full UK Driving Licence Ability to travel extensively within the UK and Ireland.

We are looking for a professional PHP developer who writes code to be proud of and can hit the ground running. We need you to write elegant, efficient PHP to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways. You will be a part of a small, creative team that is responsible for all aspects of our software development from the initial specification, through to developing, testing and on-going product support and maintenance. Responsibilities As required and directed you will: Write “clean”, efficient and well commented code Produce detailed product specifications for new products or extensions to our portfolio of cloud applications Produce “mock up” application forms Troubleshoot, test and maintain the core product software and databases responding to client and internal quality reports Contribute in all phases of the development lifecycle You will find opportunity to: Participate in COINS Foundation events Continue your own professional development Research new tools and techniques to improve our working practices or code base Essential Requirements You will have: 2 years of software development experience in object oriented PHP Demonstrable knowledge of development technologies including Subversion source code control, and a professional IDE such as Eclipse or NetBeans Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc Understanding of open source projects like JQuery, Bootstrap, etc. Good knowledge of relational databases and SQL Knowledge of developing web services including SOAP clients Bachelor’s degree in Computer Science, Engineering or a related technical subject Desirable Requirements You might have: Knowledge of the UK Construction Industry and its business practices Demonstrable knowledge of Linux command line utility programs such as grep Knowledge of common internet protocols, TCP/IP, HTTP including configuring Apache Experience in developing database applications using MySQL, Maria DB or Progress RDMS Demonstrable knowledge of XML and XSLT and their use English as first language with GCSE English grade C or above (or equivalent), or English as an additional language certified to CEFR Level B2 Master’s degree in Computer Science, Engineering or a related technical subject.

We are excited to offer a position for an eBusiness Coordinator to join the COINS eBusiness Team. COINS Electronic Trading is a key element to the COINS solutions, adding value to our client’s processes. The demand from our clients to convert repetitive manual tasks to an automated electronic one has never been more popular. You will play a crucial role in the success of assisting with delivering the electronic trading suite to our clients. COINS Supply Chain Manager is a web-based portal that allows COINS clients to control their Vendor onboarding and ensure their supply chain have the correct insurances and certificates before any PO is created within the COINS system. The portal communicates directly with the clients COINS system and 3rd party specialist companies, such as Constructionline, Builders Profile and Chas, and removes a huge part of manual processing. The portal has been through a large development programme within the last 12 months and COINS clients are now keen to adopt this solution. You will play a crucial role in helping the project team implement Supply Chain Manager to the client and supporting it once in a live environment, assisting both the COINS client directly and their supply chain. Role and Responsibilities To be able to have concise dialogue to progress with our client’s suppliers and sub-contractors regarding project delivery To assist the project team to follow up actions and support the suppliers with their onboarding To be the first line of contact for vendors to register with the Supply Chain Manager portal or eInvoice process To be able to understand the business processes, internally and externally To effectively learn, implement and demonstrate those skills required Being able to manage your own time, resolve and escalate issues Work closely with the COINS trading partner to ensure deadlines and completion of projects are to customer expectations Work closely with the COINS support team on resolving issues and escalating them to the appropriate resource Criteria Candidates will be considered where their CV highlights specific experience in the following areas: Experience in customer service and administration within the construction industry preferable Excellent verbal and written English is required, as the eBusiness Coordinator will be communicating with our corporate customers and suppliers Accurate, efficient and analytical with the ability to prioritise tasks as needed Knowledge and experience of Microsoft Office Ability to maintain strong relationships with external clients and internal colleagues Professional, confident and diplomatic when liaising with others Exceptional telephone manner Present a customer focused approach within the company A full UK Driving Licence Be able to demonstrate company values and behaviours Desirable: Construction Industry knowledge Software knowledge Basic IT Trouble Shooting skills A covering letter is required, detailing why you think this role suits you and indicating your current salary. COINS offer a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.

We are always looking for the brightest and best talent and offer a strong career path for Graduates. We give our Graduates the opportunity to develop the skills to manage, operate and flourish in a multi-cultural environment, by exposing them to different business cultures. Click here to apply through Milkround COINS continually innovates to provide construction software solutions that help construction and engineering companies improve the management of their business. For more than 30 years, we have based our successful approach on the simple principle that we must add financial value to our customers by compressing time, improving compliance and increasing information quality. With over 62,000 users spanning 21 countries across a variety of construction sectors including Home Building, Contracting, Civil Engineering, Heavy Highway, Mechanical, Electrical, and Service Management, we have developed an unparalleled level of knowledge and experience that guarantees a best in class solution for all of our customers. With offices across the world, COINS maintains offices in the UK, USA, Ireland, Australia, Asia, and Middle East. Our Graduate Scheme is structured as follows: Intensive 2-week induction and training programme, during which you will receive a thorough overview of our business as well as technical product knowledge. 12 months undertaking placement(s) in our Application Support Team in Slough where you will immediately have direct contact with our extensive customer base. This will give you an excellent grounding in our core products and the UK market. You will then have the opportunity to undertake a 6 month placement at a COINS office in the US, which will give you the opportunity to work in different markets and widen your internal network. In your last 6-months, we will work with you to plan the next stage of your career and you will transition into your permanent role, which could be in the UK or in one of our international offices. You will be allocated a mentor for the duration of your placement and you will have the opportunity to meet regularly with our Graduate Recruitment Manager for coaching. When you complete the Graduate Scheme, we would expect to appoint you to a permanent role, continuing your career path to our Senior Management Team. What you’ll need You will be either in your final year of university, or a very recent Graduate. You’ll need degree at a minimum 2:1 in one of the following disciplines: IT Management Business Studies Accounting Finance Construction A discipline related to the above degrees You will need to be customer focused as you will have constant contact with the external COINS client base. Your verbal and written skills will be of a particularly high calibre. You will need to be responsible and professional as well as possessing the ability to problem solve, trouble shoot and evaluate solutions. You must be well organised, detail orientated and have the ability to remain calm under pressure. You must be IT literate, proficient in excel and outlook and have an appreciation of IT security issues. You will be commercially aware with a keen understanding of the criticality of finance and accounting to business and comfortable with the idea of working internationally and across different business cultures. What we offer A salary of £25-28 k 25 days holiday, Health care, pension and bonus opportunity. You will have autonomy and responsibility from the start of our Graduate scheme. There will be hands on practical experience, as well as plenty of opportunities to network, work on different projects and gain a whole range of skills. Our goal is for you to gain an overview of the business, as well as exposure to different countries and business cultures, so that you can build a long-term career with us either in the UK or in one or more of our international offices. You will also have the opportunity to get involved with the COINS Foundation which is our not for profit arm, focused on using business to build a sustainable future. For more information click here http://coinsfoundation.org/ Next Steps To apply online, please submit your CV. If successful, you will be contacted for an initial interview in June 2019. Contact: Recruitment Team Reference: Milkround Job ID: 86747422