Careers

At COINS, we’re building a world class Sales Culture where every team member is working towards success for our customers, our company and our community, with an overarching desire to win. Do you want to be part of this? Well then, let’s talk about you first! Are you driven by seeing customers succeed? Do you have a profound passion for innovation and the way cutting-edge cloud ERP technology can totally transform a business? Do you have experience in designing and facilitating major sales strategies for $750k-$3M deals? Is social responsibility part of your DNA? Come and join us at COINS. The Role The purpose of this role is to galvanise the Sales Team to secure the high-calibre customers essential to our growth and therefore realising our potential. As the product champion, you will be responsible for generating customer sales and up-sells for the emerging market in the APAC region. As the chief content architect, you will design, develop and deliver innovative and customised sales presentations and demonstrations to leverage customer engagement, promote the COINS product scope and secure the sale. In addition to new business management, you will interpret current customers’ needs and lead powerful, detailed product specification demonstrations, resulting in the systematic expansion of product and services. In addition you will coordinate and manage all AU development requests. This role works hand-in-glove with the Business Development team, anticipating and delivering client solutions and collaborating with the marketing team to advance brand awareness. You will build relationship capital with prospective clients, current clients and internally with your Australian colleagues and global COINS stakeholders and peers. Within the first year, two of your key objectives will be to: - Build out a complete presales strategy for a major system implementation with a highly engaged, warm prospect, and Choreograph a marketing and sales campaign to captivate and influence a firmly identified, sophisticated buying group, that will position the COINS solution to replace their existing ageing platforms. About Us At COINS, we believe in using the power of business to create a better and more sustainable future for all. For more than 30 years, we have advanced sophisticated software and services to the construction industry to help continually improve the built environment for the benefit of our customers and the community as a whole. We shape solutions and constantly evolve and develop our offering to address the construction industry’s expanding needs. Our vision is to realise the untapped potential that COINS has in Australia. Through our COINS Foundation, our not-for-profit organisation of the COINS group, we use enterprise to address issues of social justice. Our values drive us and everything that we do is for the benefit of all our stakeholders: Passionate: We are optimistic about the future of our business and work with pride, passion and enthusiasm in order to achieve our goals. Collaborative: We collaborate and communicate with all interested parties to achieve the best possible outcomes. Innovative: We continually innovate in order to improve our products, services, systems and procedures and business as a whole. Commercially Aware: We are commercially aware and recognise that we must provide a return on every investment to deliver value. Socially Responsible: We are socially responsible and care about the impact that our business has on individuals and society as a whole. Manage Risk: We manage risk in order to protect the current and future value of products, services and business. Leadership: We embrace the ideals of good leadership, Embrace Change, Communication, Respect and Trust to empower ourselves and each other to achieve. The Product The COINS Construction Cloud is a single platform for the entire construction life cycle. It is the only ERP system of its kind that specialises in the construction industry. COINS seamlessly connects every component of construction projects, improving margins and strengthening decision making with real-time performance insights; and ensures projects are delivered on time, to budget with full compliance. To find out more visit https://www.coins-global.com/apac/solutions/47/ The Essentials To be successful in this role, you will be an astute, big picture sales strategist who understands senior level buyers and can shape the sale with a tactical, multifaceted, and engaging style. As a relationship builder with a passion for seeing customers succeed and sharing in team triumphs, you will have the wherewithal to design and create engaging and in-depth presentations that take the audience on a journey, delivering solutions to prospects and upselling to existing customers. With professionalism and vigour, you will confidently promote growth, anticipate and conquer any perceived obstacles, solve problems and enable sales growth in the region. Specifically, you will have:- Alignment to our values - you won’t just fit our culture, you will further it Experience as a Presales Manager in IT or Construction with a track record of designing strategies that resulted in deals from$750k to $3M per sale A highly collaborative and charismatic approach Accomplished content creation flair – a powerful grasp on persuasive writing Stimulating and credible visual and verbal presentation skills Experience in the development and/or implementation of strategies and collateral that address needs analyses and drive sales In depth industry knowledge & experience in the construction, engineering, property development and/or ERP software industry Strong communication, coordination, negotiation and persuasion skills across all levels of a business enterprise The ability to work closely and successfully with our team in Brisbane The “Nice to Haves” :) A degree in Marketing, Business Administration, IT or related field and/or demonstrated significant experience The Opportunities The demand for sustainability and the ongoing growth of building, construction and maintenance in the region is here and now. With cutting edge, cloud based technology, COINS provides a standout solution and you will be an integral part of delivering and growing the market base. You would be joining us with lots of practical experience from your previous job, and at COINS you’ll learn our product by using it. Your contribution will not only help clients to operate more sustainably and efficiently but will also benefit less fortunate communities across the globe through the COINS Foundation. COINS has a flat organisational structure with a highly accessible and engaged Managing Director who is steering the team through a very deliberate strategic growth plan. Salary is negotiable, commensurate with the value you can bring to this role and a performance bonus is awarded in addition to a very competitive package. We value diversity and the expertise that people from different backgrounds bring to our business. Flexible working policies and connection our COINS Global workforce is available to all employees. The Application Process Please submit your CV and Cover Letter stating your interest in a career with COINS via LiveHire. We personally read all applications and you will receive a response within 10 working days or sooner. Applications will be managed by our Recruitment and Talent Acquisition Partner, Susan Leon of Iris Consulting. All enquiries are to be directed to Susan Leon. We thank recruitment agencies for their interest, however, we do not wish to be contacted by agencies and Susan Leon will manage all enquiries. To find out more about COINS, please visit https://www.coins-global.com/apac/ To find out more about the COINS foundation, please visit https://www.coins-global.com/apac/company/coins-foundation/1957/ Qualified applicants will receive consideration for employment in line with Federal and State anti discrimination laws prohibiting discrimination on the basis of attributes, real or assumed, in line with our Equal Employment Opportunity policy and practices.

COINS, the market leader in providing IT Solutions to the construction industry and house builders, is looking for an Application Support Analyst to join our team. The primary purpose of this role is to deliver a high quality and responsive application support service to COINS customers using the COINS software application, in line with customer service level agreements (SLAs) and internal key performance indicators (KPIs) and operational level agreements (OLAs). We are looking for a focused, hardworking and highly self-motivated individual who will go the extra mile for our customers. You will need to apply strong customer service, time management, project co-ordination and analytical skills to this position to achieve the goals we are working towards. Duties and Responsibilities Provide accurate incident resolution and service request management, within established SLA and OLA time frames, meeting or exceeding customer’s requirements and expectations. Manage incidents and service requests effectively; ensuring information is captured in the Call Management System for future reference and analysis, in line with ITIL principles. Take ownership of incoming customer support requests pertaining to COINS application software and perform initial investigations and diagnosis through to incident resolution. Troubleshoot customer application software incidents and identify root causes of application software problems. Fix application software configuration issues and test solutions prior to customers implementing them. Provide ongoing customer contact throughout life cycle of logged request providing regular customer updates. Make sound judgement of logged issues to enable quick and efficient resolution or reallocation of related software incidents and defects to other technical and development departments. Perform customer account management administration duties and effectively manage customer expectations regarding outstanding application software incidents and COINS activities to reach a satisfactory resolution. Continuous maintenance of COINS product knowledge and business awareness. Work with the Account Manager and Customer Service Manager on customer requests, taking ownership of the requests. Work with other members of the application support team to deliver changes to systems, including training and user documentation. Develop and maintain long term relationships with our customers. Ensure Customer Support Handbook targets and internal performance objectives are met. Experience Firm IT related background and application software support experience is desired for this position. Experience of application support within the Construction Industry is advantageous. Experience in using COINS ERP application software is advantageous. History of resolving application support queries sourced from an ERP system is advantageous. Ideally, the candidate will have at least 1 to 2 years work experience in an application support or customer service-related role. Understanding of UNIX and Windows operating platforms coupled with web interface experience and skills is advantageous. Education BSc or HND or equivalent in a computer or finance related discipline or relevant experience that demonstrates a skill level equivalent to this. ITIL practical experience or to hold ITIL foundation certification. AAT or ACCA Skills Have an understating of accounting business processes within a work environment or gained academically. Excellent written and verbal communication skills with focused attention to detail. Proven problem interrogation and solving skills for business systems. Professional customer service delivery skills and professional telephone manner. Sound time management and organisational skills with ability to make key business decisions. Drive and motivation with ambitious outlook with good customer focus. Possess the ability to logically prioritise and rationally escalate issues. Confident, enthusiastic, tenacious and willing to develop technically on an on-going basis. Highly motivated and able to work effectively under pressure. Team orientated working ethics as well as being self-sufficient and possess the capabilities to work using their own initiative. Possess the confidence to work remotely but also interact regularly with team members for assistance, training and general support. Business logic with an inquisitive mind for resolving complex system software related faults. Accountability Through constant contact with the external COINS client base, the candidate will have responsibility to project a professional and competent image at all times. Customer perception of COINS as a company is very much dependant on the Support services provided within the department. The growth of COINS and the client base is reliant on our perceived abilities to provide a dynamic and responsive customer support service.