Careers

As the Application Support Analyst, you will be responsible for delivering a high quality and responsive support service to COINS customers for all products and applications. You will utilise your strong customer service and communication skills and will take entire ownership of support calls through to problem resolution while working closely with internal stakeholders to ensure satisfactory solutions are provided to all customers. About the role… Exciting 6-month Brisbane based role with the possibility of extension or permanency Play a vital part in the continued success and growth of a global organisation with regional autonomy Opportunity to utilise accounts or construction background and passion for IT in a client facing role COINS Australia is experiencing strong growth, and having recently secured one of the largest civil contracting implementations available in the Australian market, we are looking to add to our Application Support team in Brisbane. This opportunity is perfect for someone with a finance and/or construction background who is interested in transitioning to a more IT based/driven role. You will… Conduct initial investigations and diagnosis through to fault resolution. Utilise knowledge and judgment to quickly and efficiently resolve issues or reallocate related software faults to other technical and development departments where required. Provide ongoing client contact throughout life cycle of logged software issues providing regular customer updates. Provide precise and effective advice and guidance to end users requiring configuration and software usage tuition at the same time as working through bug related fault replication. About you… The successful applicant will have either an accounts and/or construction background and will have proven problem solving and interrogation skills for business systems. You will thrive on working in a fast paced environment in an organisation that values innovation and a positive ‘can do’ attitude, focused on customer service and exceeding customer expectations. You will also have… Good written and verbal communication skills with focused attention to detail Professional customer service delivery skills and professional telephone manner Sound time management and organisational skills with ability to make key business decisions Expert analytical and technical skills in the system accounts area with the ability to prioritise issues logically Business logic with an inquisitive mind for resolving complex system related faults A relevant tertiary qualification or certification in accounting, construction or IT would be advantageous. Experience of other accounting and business applications tools is highly regarded. If you are looking for an exciting role where you can utilise your accounting and/or construction experience in a role that aligns with your interest in IT and software applications, we encourage you to apply.

COINS CLOUD FRAMEWORK DEVELOPER We are looking for a software developer to become a fundamental member of a small team developing an exciting new cloud based software framework. You will be required to create features from scratch, maintain existing code and provide support to the application configuration team. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you have the relevant experience and are keen to take on technical challenges, we would like to meet you. POSITION LOCATION COINS UK/Bristol ESSENTIAL DUTIES AND RESPONSIBILITIES Design, build, and maintain efficient, reusable, and reliable code Work alongside the UI, DB and QA teams in an Agile/Scrum environment Improve and update existing features Work with product managers to complete user requirements Working in conjunction with the front-end design and development teams to maintain consistency across applications Share knowledge through code review and knowledge-sharing presentations EXPERIENCE & QUALIFICATIONS Skills required: Degree or four years related experience and/or equivalent combination of education and experience Strong experience of .NET Frameworks and C# development or other OOP Language Good knowledge of ASP.NET, JavaScript, HTML5 and CSS3 Experience of Database design Capability to understand complex business and technical scenarios Strong communication skills and ability to work with teams on and offshore Experience of MS SQL Server Experience with Large/Enterprise scale solutions Must be organized and have time management skills Must be a self-starter and have the ability to work independently in a fast-paced environment and handle multiple tasks with changing priorities Desirable Skills: Experience of Microsoft Azure Experience with Visual Studio Experience developing Cloud based software Knowledge of SCRUM/Kanban/Agile development methodologies

Recent major customer wins have created an opportunity for an Application Support Analyst (Mobile) within our Operations team, responsible for providing IT support and problem solving to our customers. This is your chance to work with the latest PDA/ Tablet devices and market leading technologies. The successful candidate will be responsible for taking ownership of technical applications and administrative problems that our customers encounter. The emphasis is on providing a high level of customer service through email and phone communication, whilst being able to work in a team to meet project deadlines. Excellent verbal and written English is required, as the support desk engineer will be at the forefront of dealing with our corporate customer enquiries. Qualifications Good academic background to at least degree level Experience within IT Software Support, with high level of technical IT skills in remote access and other communication tools and experience/knowledge of hardware mobile technology Microsoft Windows, Windows Mobile and Server experience Methodical, analytical and clear approach to troubleshooting problems and ability to implement customer-focused solutions in a fast paced environment A covering letter is required with your CV, detailing why you think this role suits you and also indicating your current salary. COINS offers a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.

The main role of the Group Product Marketing team is to be responsible for crafting messaging and positioning that explains and conveys the value of our solutions to clients and prospects. ESSENTIAL DUTIES AND RESPONSIBILITIES Overall ability to multi-task and effectively project-manage own work. Develop product positioning and messaging to convey value and differentiates our products in the market. Undertake regular product level analysis to identify issues & opportunities in communication of product value. Develop a deep understanding of customer needs and wants by product group and type. Sales Communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of our products. Ensure sales have sufficient product information and materials to accurately promote the product. Product/Release Launch Help plan the launch of new products and releases and develop material to support the communication and dissemination of these. Develop printed, online and multimedia material to convey product communications. Assist in development of direct promotional product campaigns for trade shows, publications & social media. Continuously review product marketing content to enhance and update according to latest standards. Prepare, review and distribute reports, commentary, analysis and other performance data on competitors and their products. QUALIFICATIONS Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into value is crucial. Understanding product value and the ability to convey it in all messaging and materials is crucial as it is a crucial part of our strategy, gives us a competitive advantage and gives our clients a better and deeper understanding of our solutions. A passion for the written word and ability to create unique and engaging copy and content that is consistent with brand, tone of voice and style. TECHNICAL SKILLS Proficiency is required with Adobe Photoshop, Adobe Illustrator, Adobe InDesign Microsoft Excel, Microsoft Word, Microsoft PowerPoint Design, Basic Video Editing, Multi-Media Presentations, exposure to basic web development (HTML/CSS/JS), online marketing tools such as Survey Monkey, Mail Chimp, Content Calendr and other similar tools. TRAVEL Travel to COINS locations within the UK and international travel for meetings, tradeshows, events, product launches as necessary. Job Type: Full-time Job Location: Slough, Berkshire Required education: Bachelor's Required experience: Copywriting: 1 year

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME’s Develop strong relationships with customers, connecting with key business executives and stakeholders Develop a strong understanding of the nature of business and operations of the customers who you work with Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience Answer client queries Maintain the CRM system with sales forecast and customer information Consistently achieve your agreed sales quota Serve as the lead point of contact for all customer account management matters Negotiate contracts Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives Prepare reports on account status Collaborate with new business sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Carry out other account-related activities as directed by you manager Candidate requirements Prerequisite Proven work experience as a software sales Account Manager Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Solid experience with CRM software and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Excellent verbal and written communication skills Strong numeracy Full UK driving licence Willingness to travel regularly, often with overnight stays Desirable but not essential Knowledge and or experience of the construction, home building or property development industries Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing Knowledge of how business systems software is used in the construction industry

We are excited to offer a position for an application consultant in the areas of home building with a minimum of 2 years’ experience in delivering & implementing an ERP solution. Working as part of a team of trained consultants specialising in COINS ERP software. The successful candidate should have a strong desire to progress and build a career with a passion for building a thorough understanding of client needs, issues and context, and assisting in implementation of the software in line with our best practices. Experience of implementing, consulting or administering an ERP solution is preferable. Candidates with background in the COINS ERP solution will also be a strong choice for the role. NOTE : Excellent verbal and written English is required, as the Consultant will be at the forefront of dealing with our corporate customers. Role and Responsibilities To be able to implement and consult on the COINS ERP solution and follow pre-defined guidelines To be able to adapt and understand business processes, internally and externally. effectively learn, implement and demonstrate that which you have learnt being able to manage your own time, resolve and escalate issues pre/post project assisting the project team and colleagues in implementation and training Working with the product design team to future benefit the product. Testing new releases and product development requests ensuring documentation and training is available. Criteria Candidates will be seriously considered where their CV highlights specific experience in the following areas: Good academic background to at least degree level Ability to analyse problems and to implement solutions in a fast paced environment Passionate to learn something new and build on it An understanding of costing and revenue An understanding of the construction industry Dedicated to making a difference and improving on an already great product The ability to work as part of a team and to also be self-sufficient when needed Methodical and organised – Ability to manage own calendar and bookings is essential Responsible for presenting a customer focused approach within the company Demonstration of good methodical, analytical and clear approach to troubleshooting problems A full UK Driving Licence Ability to travel extensively (Approximately and potentially 3 days a week) NOTE: the opportunity may arise where you may be required to travel abroad Desirable: COINS Application Experience Construction Industry Experience (in particular home building) Business Implementation and Experience in ERP Solutions A covering letter is required, detailing why you think this role suits you and indicating your current salary. COINS offers a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.