Careers

The Supply Chain Solutions Principal BSA - Product Owner is responsible for defining solutions for required product features, eliciting, and documenting requirements, performing required impact and workflow analysis and working with UX to design the user interface. They will work with agile scrum teams, addressing the day-to-day needs of the development team around requirements and prioritizing the team’s backlog. The Product Owner will paint the vision of the feature for the team and break down the work into user stories, guiding the Developers and QA analysts to ensure deliverables meet the required business needs. They also play a key role in the focus of the agile team and are responsible for accepting stories as completed. With a focus on the COINS supply chain solution products, this individual will work in partnership with others focused on continuing to grow our supply chain solutions portfolio of products. The Product Owner serves as a source of knowledge for other departments in the company regarding the product designs and our users’ needs. They will work in a dynamic team environment to effectively meet Company milestones for new and existing products within the Project and Operations Productivity Applications suite of solutions. Key Responsibilities Serve as the voice of the customer for the product area Work with internal and external customers to elicit functional and non-functional requirements and transform them into user stories Collaborate with stakeholders during the visioning and concept development of the product Lead requirements gathering sessions Represent vision and customer needs to the team, answering questions and facilitating conversations needed to get the work done Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy Create, own and manage the team backlog (epic/features/user stories), constantly collaborating with stakeholders and the team to ensure work items are refined and prioritized Gather, review, analyze, validate, evaluate and map business systems, processes, and user requirements by developing complete use case scenarios Produce low-fidelity wireframes to help communicate the intended workflow and work with designers to articulate potential screen layout (new page/concept) Manage the story backlog for specified area of the software including prioritization and understanding the minimum viable product for each solution (and where appropriate minimum testable, usable and valued products) Identify and manage functional impacts and dependencies Ensure appropriate levels of detail (including acceptance criteria) exist and are documented for all stories at each stage of the process Contribute towards solution design, ensuring solutions are value driven, usable and appropriate considering the potential benefits and constraints Work with Agile teams on grooming the backlog and fully participate in agile activities, such as stand up, refinements, technical planning, estimating and retrospectives, including facilitation as appropriate Act as a leader of the team Report progress and appropriately elevate and evaluate risks and issues early Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments Possess a fundamental understanding of end-to-end customer experience integration and dependencies Support and produce necessary documentation as needed and work closely with the product marketing team to assist in the development of material to support the sales process Help identify organizational impediments and works with the leadership team to create effective strategies to overcome them Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product Represent the product in front of stakeholders, prospects and users Promote continuous improvement and inspire others to adopt the new processes and improvements Exemplify agile principles, DevOps collaboration and encourage best practices Requirements Bachelor's degree from an accredited college or university 3+ years of relevant experience preferably supporting construction software or ERP software solutions Understanding of the Agile Methodology Creative problem solver with strong team skills Ability to work on a global team that is geographically dispersed across time zones Excellent written and verbal communications skills; able to articulate technical concepts in non-technical terms Demonstrated ability to successfully manage multiple priorities in a fast-paced environment and respond quickly to situations as they arise Resourceful; quick learner; self-motivated Strong attention to detail Desired Experience working with Enterprise Resource Planning (ERP) systems Experience with procurement and/or supply chain management systems in construction Construction industry experience Experience contributing to the strategic creation & building out of products by accelerating value delivery to customers, working with cross-functional teams to realize products and employing an innovative mindset Certified Scrum Product Owner certification

COINS maintains a suite of products within the Supply Chain Management solution space that enables construction companies to manage all operations more efficiently and effectively from procurement of materials, products, or services. The role of the Supply Chain Management Product Manager focuses on several recently launched applications that include Subcontract Controller, Electronic Trading, Marketplace, and Supply Chain Management. It also includes ensuring the strategy interlinks with all the critical functionality that construction companies depend on within ERP+, the flagship product. The Product Manager is responsible for the product planning and execution throughout the product lifecycle, from concept through launch, as well as future iterations. They will work with customers to identify the needed insights to drive decisions and utilise research and analytics to build the right products for today and the future. The Product Manager is responsible for defining the user stories based on customer pain points, conducting market research, and developing the product roadmap. A key responsibility in the role is to ensure successful launch and delivery of new products including arming the commercial team with the appropriate insights and awareness to effectively sell new products and functionality that benefit our customers. The Product Manager will work with, and provide direction to, the Business System Analysts supporting Supply Chain Management Applications. For applications without a Business Systems Analyst assigned, the Product Manager will work directly with agile scrum teams and waterfall developers, addressing the day-to-day needs of the development team around requirements and prioritising the team’s backlog. Key Responsibilities Serve as the voice of the customer for the product area Work with internal and external customers to elicit functional and non-functional requirements and transform them into user stories Collaborate with stakeholders during the visioning and concept development of the product Lead requirements gathering sessions Represent vision and customer needs to the team, answering questions and facilitating conversations needed to get the work done Assess value, develop cases, and prioritise stories, epics, and themes to ensure work focuses on those with a maximum value that are aligned with product strategy Create, own, and manage the team backlog (epic/features/user stories), constantly collaborating with stakeholders and the team to ensure work items are refined and prioritised Gather, review, analyse, validate, evaluate, and map business systems, processes, and user requirements by developing complete use case scenarios Produce low-fidelity wireframes to help communicate the intended workflow and work with designers to articulate potential screen layout (new page/concept) Manage the story backlog for specified area of the software including prioritisation and understanding the minimum viable product for each solution (and where appropriate minimum testable, usable, and valued products) Identify and manage functional impacts and dependencies Ensure appropriate levels of detail (including acceptance criteria) exist and are documented for all stories at each stage of the process Contribute towards solution design, ensuring solutions are value driven, usable and appropriate considering the potential benefits and constraints Act as a leader of the team Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments Possess a fundamental understanding of end-to-end customer experience integration and dependencies Support and produce necessary documentation as needed and work closely with the product marketing team to assist in the development of material to support the sales process Help identify organisational impediments and works with the leadership team to create effective strategies to overcome them Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product Represent the product in front of stakeholders, prospects, and users Promote continuous improvement and inspire others to adopt the new processes and improvements Exemplify agile principles, DevOps collaboration and encourage best practices Additional responsibilities for products without an assigned Business Systems Analyst: Work with Agile teams on grooming the backlog and fully participate in agile activities, such as stand up, refinements, technical planning, estimating and retrospectives, including facilitation as appropriate Report progress and appropriately elevate and evaluate risks and issues early Requirements Bachelor's degree from an accredited college or university 10+ years of relevant experience preferably supporting construction software or ERP software solutions or 5+ years as a SaaS product manager or 5+ years leading procurement or supply chain operations in the construction industry Understanding of the Agile Methodology Creative problem solver with strong team skills Ability to work on a global team that is geographically dispersed across time zones Excellent written and verbal communications skills; able to articulate technical concepts in non-technical terms Demonstrated ability to successfully manage multiple priorities in a fast-paced environment and respond quickly to situations as they arise Resourceful; quick learner; self-motivated Strong attention to detail Desired Experience working with Enterprise Resource Planning (ERP) systems Construction industry experience Experience contributing to the strategic creation & building out of products by accelerating value delivery to customers, working with cross-functional teams to realise products, and employing an innovative mindset Certified Scrum Product Owner certification

COINS, the market leader in providing IT Solutions to the construction industry and house builders, is looking for an Application Support Analyst to join our team. The primary purpose of this role is to deliver a high quality and responsive Payroll application support service to COINS customers using the COINS software application, in line with customer service level agreements (SLAs) and internal key performance indicators (KPIs) and operational level agreements (OLAs). We are looking for a focused, hardworking and highly self-motivated individual who will go the extra mile for our customers. You will need to apply strong customer service, time management, project co-ordination and analytical skills to this position to achieve the goals we are working towards. Duties and Responsibilities Provide accurate incident resolution and service request management, within established SLA and OLA time frames, meeting or exceeding customer’s requirements and expectations. Manage incidents and service requests effectively; ensuring information is captured in the Call Management System for future reference and analysis, in line with ITIL principles. Take ownership of incoming customer support requests pertaining to COINS application software and perform initial investigations and diagnosis through to incident resolution. Troubleshoot customer application software incidents and identify root causes of application software problems. Fix application software configuration issues and test solutions prior to customers implementing them. Provide ongoing customer contact throughout life cycle of logged request providing regular customer updates. Make sound judgement of logged issues to enable quick and efficient resolution or reallocation of related software incidents and defects to other technical and development departments. Perform customer account management administration duties and effectively manage customer expectations regarding outstanding application software incidents and COINS activities to reach a satisfactory resolution. Continuous maintenance of COINS product knowledge and business awareness. Work with the Account Manager and Customer Service Manager on customer requests, taking ownership of the requests. Work with other members of the application support team to deliver changes to systems, including training and user documentation. Develop and maintain long term relationships with our customers. Ensure Customer Support Handbook targets and internal performance objectives are met. Adheres to GDPR and ISO27001 standards. Experience Firm IT related background and application software support experience is desired for this position. Experience of application support within the Construction Industry is advantageous. Experience of payroll and HR processing in a multi-client environment is preferred. Have knowledge of UK & Irish PAYE legislation and have an understanding of UK and Irish tax, NI deductions, Pensions, Pension Auto Enrolment, SMP, SSP etc. An understanding of accounting principles and their application to payroll. Experience of supporting payroll within the Construction Industry is advantageous. Historically this role has been suited to personnel whom have worked in payroll environments and would like to make a transition to a more IT based/driven role. Education CIPP certification is advantageous. BSc or HND or equivalent in a computer or finance related discipline or relevant experience that demonstrates a skill level equivalent to this. ITIL practical experience or to hold ITIL foundation certification. Skills Have an understanding of payroll and basic accounting business processes within a work environment or gained academically. Have an understanding of payroll and HR within the Construction Industry. Excellent written and verbal communication skills with focused attention to detail. Proven problem interrogation and solving skills for business systems. Professional customer service delivery skills and professional telephone manner. Sound time management and organisational skills with ability to make key business decisions. Drive and motivation with ambitious outlook with good customer focus. Possess the ability to logically prioritise and rationally escalate issues. Confident, enthusiastic, tenacious and willing to develop technically on an on-going basis. Highly motivated and able to work effectively under pressure. Team orientated working ethics as well as being self-sufficient and possess the capabilities to work using their own initiative. Possess the confidence to work remotely but also interact regularly with team members for assistance, training and general support. Business logic with an inquisitive mind for resolving complex system software related faults.

COINS is recruiting for an Application Support Analyst (Plant/Procurement) to join the team. The primary purpose of this role is to deliver a high quality and responsive second line application support service to COINS customers using the COINS software application, in line with customer service level agreements (SLAs) and internal key performance indicators (KPIs) and operational level agreements (OLAs). Duties and Responsibilities Provide accurate incident resolution and service request management, within established SLA and OLA time frames, meeting or exceeding customer’s requirements and expectations. Manage incidents and service requests effectively; ensuring information is captured in the Call Management System for future reference and analysis, in line with ITIL principles. Take ownership of incoming customer support requests pertaining to COINS application software and perform initial investigations and diagnosis through to incident resolution. Troubleshoot customer application software incidents and identify root causes of application software problems. Fix application software configuration issues and test solutions prior to customers implementing them. Provide ongoing customer contact throughout life cycle of logged request providing regular customer updates. Make sound judgement of logged issues to enable quick and efficient resolution or reallocation of related software incidents and defects to other technical and development departments. Perform customer account management administration duties and effectively manage customer expectations regarding outstanding application software incidents and COINS activities to reach a satisfactory resolution. Continuous maintenance of COINS product knowledge and business awareness. Work with the Account Manager and Customer Service Manager on customer requests, taking ownership of the requests. Work with other members of the application support team to deliver changes to systems, including training and user documentation. Develop and maintain long term relationships with our customers. Ensure Customer Support Handbook targets and internal performance objectives are met. Works across all Priority tickets. Adheres to GDPR and ISO27001 standards. Experience Firm IT related background and application software support experience is required for this position. Experience of application support within the Construction Industry is advantageous. Experience in using COINS ERP application software is advantageous. History of resolving application support queries sourced from an ERP system is advantageous. The candidate will have at least 1 - 2 years’ work experience in an application support or customer service-related role. Understanding of UNIX and Windows operating platforms coupled with web interface experience and skills is advantageous. Education BSc or HND or equivalent in a computer or finance related discipline or relevant experience that demonstrates a skill level equivalent to this. ITIL practical experience or to hold ITIL foundation certification. AAT or ACCA Skills Have an understanding of accounting business processes within a work environment or gained academically. Excellent written and verbal communication skills with focused attention to detail. Proven problem interrogation and solving skills for business systems. Professional customer service delivery skills and professional telephone manner. Sound time management and organisational skills with ability to make key business decisions. Drive and motivation with ambitious outlook with good customer focus. Possess the ability to logically prioritise and rationally escalate issues. Confident, enthusiastic, tenacious and willing to develop technically on an on-going basis. Highly motivated and able to work effectively under pressure. Team orientated working ethics as well as being self-sufficient and possess the capabilities to work using their own initiative. Possess the confidence to work remotely but also interact regularly with team members for assistance, training and general support.