Careers

At COINS, we’re building a world class Sales Culture where every team member is working towards success for our customers, our company and our community, with an overarching desire to win. Do you want to be part of this? Well then, let’s talk about you first! Are you driven by seeing customers succeed? Do you have a profound passion for innovation and the way cutting-edge cloud ERP technology can totally transform a business? Do you have experience in designing and facilitating major sales strategies for $750k-$3M deals? Is social responsibility part of your DNA? Come and join us at COINS. The Role The purpose of this role is to galvanise the Sales Team to secure the high-calibre customers essential to our growth and therefore realising our potential. As the product champion, you will be responsible for generating customer sales and up-sells for the emerging market in the APAC region. As the chief content architect, you will design, develop and deliver innovative and customised sales presentations and demonstrations to leverage customer engagement, promote the COINS product scope and secure the sale. In addition to new business management, you will interpret current customers’ needs and lead powerful, detailed product specification demonstrations, resulting in the systematic expansion of product and services. In addition you will coordinate and manage all AU development requests. This role works hand-in-glove with the Business Development team, anticipating and delivering client solutions and collaborating with the marketing team to advance brand awareness. You will build relationship capital with prospective clients, current clients and internally with your Australian colleagues and global COINS stakeholders and peers. Within the first year, two of your key objectives will be to: - Build out a complete presales strategy for a major system implementation with a highly engaged, warm prospect, and Choreograph a marketing and sales campaign to captivate and influence a firmly identified, sophisticated buying group, that will position the COINS solution to replace their existing ageing platforms. About Us At COINS, we believe in using the power of business to create a better and more sustainable future for all. For more than 30 years, we have advanced sophisticated software and services to the construction industry to help continually improve the built environment for the benefit of our customers and the community as a whole. We shape solutions and constantly evolve and develop our offering to address the construction industry’s expanding needs. Our vision is to realise the untapped potential that COINS has in Australia. Through our COINS Foundation, our not-for-profit organisation of the COINS group, we use enterprise to address issues of social justice. Our values drive us and everything that we do is for the benefit of all our stakeholders: Passionate: We are optimistic about the future of our business and work with pride, passion and enthusiasm in order to achieve our goals. Collaborative: We collaborate and communicate with all interested parties to achieve the best possible outcomes. Innovative: We continually innovate in order to improve our products, services, systems and procedures and business as a whole. Commercially Aware: We are commercially aware and recognise that we must provide a return on every investment to deliver value. Socially Responsible: We are socially responsible and care about the impact that our business has on individuals and society as a whole. Manage Risk: We manage risk in order to protect the current and future value of products, services and business. Leadership: We embrace the ideals of good leadership, Embrace Change, Communication, Respect and Trust to empower ourselves and each other to achieve. The Product The COINS Construction Cloud is a single platform for the entire construction life cycle. It is the only ERP system of its kind that specialises in the construction industry. COINS seamlessly connects every component of construction projects, improving margins and strengthening decision making with real-time performance insights; and ensures projects are delivered on time, to budget with full compliance. To find out more visit https://www.coins-global.com/apac/solutions/47/ The Essentials To be successful in this role, you will be an astute, big picture sales strategist who understands senior level buyers and can shape the sale with a tactical, multifaceted, and engaging style. As a relationship builder with a passion for seeing customers succeed and sharing in team triumphs, you will have the wherewithal to design and create engaging and in-depth presentations that take the audience on a journey, delivering solutions to prospects and upselling to existing customers. With professionalism and vigour, you will confidently promote growth, anticipate and conquer any perceived obstacles, solve problems and enable sales growth in the region. Specifically, you will have:- Alignment to our values - you won’t just fit our culture, you will further it Experience as a Presales Manager in IT or Construction with a track record of designing strategies that resulted in deals from$750k to $3M per sale A highly collaborative and charismatic approach Accomplished content creation flair – a powerful grasp on persuasive writing Stimulating and credible visual and verbal presentation skills Experience in the development and/or implementation of strategies and collateral that address needs analyses and drive sales In depth industry knowledge & experience in the construction, engineering, property development and/or ERP software industry Strong communication, coordination, negotiation and persuasion skills across all levels of a business enterprise The ability to work closely and successfully with our team in Brisbane The “Nice to Haves” :) A degree in Marketing, Business Administration, IT or related field and/or demonstrated significant experience The Opportunities The demand for sustainability and the ongoing growth of building, construction and maintenance in the region is here and now. With cutting edge, cloud based technology, COINS provides a standout solution and you will be an integral part of delivering and growing the market base. You would be joining us with lots of practical experience from your previous job, and at COINS you’ll learn our product by using it. Your contribution will not only help clients to operate more sustainably and efficiently but will also benefit less fortunate communities across the globe through the COINS Foundation. COINS has a flat organisational structure with a highly accessible and engaged Managing Director who is steering the team through a very deliberate strategic growth plan. Salary is negotiable, commensurate with the value you can bring to this role and a performance bonus is awarded in addition to a very competitive package. We value diversity and the expertise that people from different backgrounds bring to our business. Flexible working policies and connection our COINS Global workforce is available to all employees. The Application Process Please submit your CV and Cover Letter stating your interest in a career with COINS via LiveHire. We personally read all applications and you will receive a response within 10 working days or sooner. Applications will be managed by our Recruitment and Talent Acquisition Partner, Susan Leon of Iris Consulting. All enquiries are to be directed to Susan Leon. We thank recruitment agencies for their interest, however, we do not wish to be contacted by agencies and Susan Leon will manage all enquiries. To find out more about COINS, please visit https://www.coins-global.com/apac/ To find out more about the COINS foundation, please visit https://www.coins-global.com/apac/company/coins-foundation/1957/ Qualified applicants will receive consideration for employment in line with Federal and State anti discrimination laws prohibiting discrimination on the basis of attributes, real or assumed, in line with our Equal Employment Opportunity policy and practices.

COINS, the market leader in providing IT Solutions to the construction industry and house builders, is looking for a Junior Customer Service Manager to join our team. The Junior Customer Service Manager will be responsible for managing all Service Requests made by assigned clients. This includes responding to all requests in a timely manner, providing level of effort estimates, and scheduling the service to be completed. The successful candidate will have excellent organizational and communication skills with a passion for Customer Service. Duties and Responsibilities Monitor and communicate information on the status of all active client requests logged with COINS. Manage incoming client requests and manage the internal handoff to the internal team best equipped to resolve each task. Nurture existing client accounts to preserve a strong relationship and high customer satisfaction levels. Ensures customer expectations are met and resolve customer issues in a timely, effective, and professional manner. Hold meetings with customer to update them on status of logged requests, recording actions and managing follow-up. Manage service requests, including coordinating the production of estimates, client communication and scheduling of work, followed by keeping work on track with dates, confirming with customer work is done, and then seek approval to close and bill. Maintain accurate records of client activity and communication using COINS assigned tools. Collaborate with other departments and resolver groups to ensure that customer requests are progressing to resolution within the notified timeframes. The client must be able to rely on the Junior CSM for correct information, whether it is finding the right answer or having it ready for them. Experience Firm IT related background and customer service management experience is desired for this position. Experience of customer service management within the Construction Industry is advantageous. Ideally, the candidate will have at least 1 to 2 years work experience in a customer service-related role. Education Degree from an accredited university or college ITIL practical experience or ITIL foundation certification Skills Professional customer service delivery skills and professional telephone manner. Sound time management and organisational skills with ability to make key business decisions. Drive and motivation with ambitious outlook with good customer focus. Possess the ability to logically prioritise and rationally manage escalated issues. Confident, enthusiastic, tenacious and willing to develop on an on-going basis. Highly motivated and able to work effectively under pressure. Team orientated working ethics as well as being self-sufficient and possess the capabilities to work using their own initiative. Possess the confidence to work remotely but also interact regularly with team members for assistance, training and general support. Excellent written and verbal communication skills with focused attention to detail. Flexible, a team player, strong collaborator. Service oriented attitude Accountability Through constant contact with the external COINS client base, the candidate will have responsibility to project a professional and competent image at all times. Customer perception of COINS as a company is very much dependant on the customer services provided within the department. The growth of COINS and the client base is reliant on our perceived abilities to provide a dynamic and responsive customer service.

The Senior Project Manager is responsible for the day to day management of large customer or high profile COINS projects in accordance with the COINS methodology, COMET. Applying knowledge, agreed techniques, tools and controls to manage the project. The role scans programmes of work with large customers who will typically be active with a number of concurrent projects and project workstreams and requires the Senior Project Manager to coordinate COINS Project Managers and resources for these workstreams, being the point of control/responsibility/management and escalations. The Senior Project Manager works with the client team to deliver the business products with acceptable quality, within agreed time and cost tolerances and according to contract. Key Responsibilities & Accountabilities Establish the detailed scope of the project during project initiation and agree scope with client. Engage with the client to manage project planning, resource scheduling and issues management. Be responsible for all project communication. Provide regular status updates to all stakeholders. Maintain the current project plan. Actively manage the project team for the duration of the project/programme of works for the purposes of project delivery. Delegate project tasks and record progress. Ensure the skills mix of a resource is appropriate for the task with which they are allocated and that the time allocated for those tasks is reasonable and sufficient for the tasks to be completed. Ensure that customers communications are professional, timely, appropriate and consistent across all workstreams of any programme of works. Provide project staff with Project Activity Report templates and be responsible for the follow up of outstanding actions and tasks as reported. Manage client variations and changes to project scope and ensure that change controls/authorisation and project governance procedures are adhered to. Where software development is required, work with the client and COINS development PMO to ensure that requirements are recorded, documented, agreed, accepted, delivered as per agreed schedule, installed, tested, signed off and billed. Ensure that Quality Criteria are recorded/measured/tested and signed off. Manage project billing including the recharging of project expenses where covered by the project contract. Be responsible for closing a project, ensuring handover to Support Team and project signoff by client. Provide COINS ‘pre-sale/pre-project’ demonstration resources as required for potential clients and occasionally operate as an application consultant in specific specialised product areas.

COINS, the leading IT systems and services provider specialising in the construction and homebuilding markets, is looking for a Business Intelligence (BI) Developer to join our team. With offices across the world, COINS is a global software business with an established presence in the UK, USA, Australia and Asia. COINS people have a wealth of knowledge and experience of the industry and the organisation has a proven track record of consistently adding value to clients since it started out in 1986. COINS company values include client focus, teamwork and integrity. Innovation and partnership backed by a keen sense of corporate social responsibility are also key. Position Summary The BI Developer will work within the BI Team and be responsible for the specification, development, delivery and support of client solutions using the COINS BI toolset. Key Responsibilities To develop BI solutions to the COINS clients, focussing on a structured approach to the development, delivery and support of business solutions using the BI toolset, including reports, workflow and datamarts. To provide client support for COINS BI delivered solutions To provide accurate and complete BI Lifecycle Development Reports throughout the development and delivery process to clients Location The role is office based at UK headquarters in Slough, Berkshire, but could involve travel to client sites in the UK and occasionally to overseas offices in the USA and Australia. Education, Skills and Experience The ideal candidate will be/have: Qualified to degree level or equivalent Software development experience – 4GL query writing, preferably Progress database structure knowledge Awareness of the Construction industry business processes Aptitude to learn new software applications and possess good written and verbal communication skills Highly customer focused Good analytical skills Ability to prioritise and rationally escalate issues Motivated to work individually or as part of a team and able to work effectively under pressure