Careers

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME's Develop strong relationships with customers, connecting with key business executives and stakeholders Develop a strong understanding of the nature of business and operations of the customers who you work with Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience Answer client queries Maintain the CRM system with sales forecast and customer information Consistently achieve your agreed sales quota Serve as the lead point of contact for all customer account management matters Negotiate contracts Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives Prepare reports on account status Collaborate with new business sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Carry out other account-related activities as directed by you manager Candidate requirements Prerequisite Proven work experience as a software sales Account Manager Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Solid experience with CRM software and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Excellent verbal and written communication skills Strong numeracy Full UK driving licence Willingness to travel regularly, often with overnight stays Desirable but not essential Knowledge and or experience of the construction, home building or property development industries Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing Knowledge of how business systems software is used in the construction industry

We are excited to offer a position for an experienced consultant with a minimum of 2 years' experience in delivering and implementing an ERP solution. Working as part of a team of trained consultants specialising in COINS ERP software. The successful candidate should have a strong desire to progress and build a career with a passion for building a thorough understanding of client needs, issues and context, and assisting in implementation of the software in line with our best practices. Experience of implementing, consulting or administering an ERP solution is preferable. Candidates with background in the COINS ERP solution or of delivery in P2P solutions covering such areas as Procurement (including Subcontracting) and eCommerce will also be a strong choice for the role. NOTE : Excellent verbal and written English is required, as the Supply Chain Consultant will be at the forefront of dealing with our corporate customers. Role and Responsibilities To be able to implement and consult on the COINS ERP solution and follow pre-defined guidelines To be able to adapt and understand business processes, internally and externally. effectively learn, implement and demonstrate that which you have learnt being able to manage your own time, resolve and escalate issues pre/post project assisting the project team and colleagues in implementation and training Working with the product design team to future benefit the product. Testing new releases and product development requests ensuring documentation and training is available. To be able to advise and implement best business practice in terms of procuring and payment of goods by increasing automation of processes and decrease manual effort undertaken by staff Work closely with COINS trading partners to ensure deadlines and completion of projects to customer expectations Micro-management of implementation phases of eCommerce solutions to COINS customers Working with construction industry merchants to ensure customer requirements and deadlines are sustained throughout projects Trouble Shooting and resolving technical problems that may fall outside of the COINS ERP solution Criteria Candidates will be seriously considered where their CV highlights specific experience in the following areas: Good academic background to at least degree level or equivalent (preferably analytical or IT based) Experience within IT Software Ability to analyse problems and to implement solutions in a fast paced environment Responsible for presenting a customer focused approach within the company Demonstration of good methodical, analytical and clear approach to troubleshooting problems A full UK Driving Licence Ability to travel extensively within the UK and Ireland. NOTE: the opportunity may arise from time to time where you may be required to travel abroad. Desirable: COINS Application Experience Construction Industry Purchase to Payment model knowledge Knowledge of EDI solutions Business Implementation and Experience in ERP Solutions Strong IT Trouble Shooting skills Knowledge of Extensible Markup Language 3rd Party software integration to ERP solution experience (System Integration) Technical knowledge of Windows/Linux operating system Knowledge of IT communication protocols A covering letter is required, detailing why you think this role suits you and indicating your current salary. COINS offers a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.

Fixed Term Contract to provide cover for a period of Maternity Leave (Term: 6 – 12 months) The Cookie Bar is a social enterprise supported by COINS Foundation. We are currently recruiting for a Part Time Barista /Assistant to join our team in Slough. This Cookie Bar provides restaurant/coffee bar facilities to employees of COINS. Catering for up to 80 covers per day including breakfast and lunch. This role will be responsible for the serving of Coffee / Tea and snacks, reporting directly to the Cookie Bar Manager and will be expected to deliver an efficient breakfast, lunchtime and café service to staff and clients on site. This is a hands-on, exciting and rewarding position for anyone keen to make a positive difference to an innovative social enterprise at a thriving workplace. The successful applicant will organise the preparation of fresh sandwiches, salads, soups, breakfasts and snacks using all quality fresh ingredients. We pride ourselves on delivering quality, local and fresh offerings to our customers. You must have attention to detail and be willing to learn and pass on your skills. Principal Accountabilities Previous experience within the hospitality sector, a coffee bar or Barista position is essential. Hours of work: 8.30am to 4.30pm Monday to Friday.

We are looking for an experienced Customer Service Manager to manage our Customer Service Team with a focus on providing excellent service to our customers. The Customer Service Manager will manage a team of analysts, resolve emergency issues, provide training for new employees and will work with other departments to communicate, coordinate and monitor service issues beyond analyst capability. The Customer Service Team is responsible for customer service issues that relate to things such as product support tickets, development requests, training and short duration consultancy and project management engagements. A successful candidate must have strong communication skills and have the ability meet customer and company expectations whilst adhering to the COINS values. Duties and Responsibilities Recommends, Develops and implements policies, practices and procedures in relation to customer service initiatives. Responsible for employees’ training and development. Partners with the management team to align customer service department policies and systems with the company's objectives. Oversees customer issues and ensure effective and long-term problem resolution. Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department. Monitors programs and procedures to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of COINS systems and processes. Sets performance standards to meet service goals of company. Coaches Customer Service Team in order to achieve high performance. Structures the training agenda for department members. Measures Customer Service Analyst performance and makes employment decisions. Provides feedback to the company regarding service failures or customer concerns. Provides feedback to other COINS departments to ensure all customers have accurate and timely information on order status and/or changes. Works continually towards self-development to stay current on customer service and supervisory procedures & practices. Assists Customer Service Analysts, in troubleshooting issues that require special handling. Responds to customer inquiries and problem solving in a professional and effective fashion. Acts as a resource in resolving customer issues brought to the Department by utilizing excellent COINS process knowledge and strong skills in negotiating and dispute resolution. Performs other related duties as assigned. Criteria and Qualifications Candidates will be seriously considered where their CV highlights specific experience in the following areas: Previous experience in leading a customer support, client services, or a related field Excellent verbal and written communication skills Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to multitask, prioritize, and manage time efficiently Encouraging to team and staff; able to mentor and lead Solution driven Customer focused A proactive manager with a high level of drive and enthusiasm Bachelor’s Degree or equivalent education ITIL experience and/or certification Supervisory Responsibility This position manages all employees of the department and is responsible for the performance management and hiring recommendations of the employees within that department.

COINS is seeking an individual to fill a new position within the UK team. Ideally from a construction Quantity Surveying background, looking to change career direction into the varied and exciting world of software for the construction industry. Working as part of a team of trained consultants specialising in COINS ERP software. The successful candidate should have a strong desire to progress and build a career with a passion for building a thorough understanding of client needs, issues and context, and assisting in implementation of the software in line with our best practices. Experience of implementing, consulting or administering an ERP solution is preferable, but equally a good background in construction surveying and a desire to learn about ERP and software systems delivery to the construction market is just as important. Candidates with background in the COINS ERP solution or of delivery of COINS Commercial Manager and CVR are a strong choice for the role. If you’re a Quantity Surveyor who has used COINS in the past, this may be the role for you. NOTE : Excellent verbal and written English is required. Role and Responsibilities To learn and be able to implement and consult on the COINS ERP solution and follow pre-defined guidelines To be able to adapt and understand business processes, internally and externally. To effectively learn, implement and demonstrate that which you have learnt To be able to manage your own time, resolve and escalate issues pre/post project To assist the project team and colleagues in implementation and training To be able to advise and implement best business practice in terms of surveying and construction/site management Criteria Candidates will be seriously considered where their CV highlights specific experience in the following areas: Good academic background to at least degree level or equivalent Experience within the Construction Industry Experience within IT Software Ability to analyse problems and to implement solutions Responsible for presenting a customer focused approach within the company Demonstration of good methodical, analytical and clear approach to troubleshooting problems A full UK Driving Licence Ability to travel extensively within the UK and Ireland.

We are looking for a professional PHP developer who writes code to be proud of and can hit the ground running. We need you to write elegant, efficient PHP to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways. You will be a part of a small, creative team that is responsible for all aspects of our software development from the initial specification, through to developing, testing and on-going product support and maintenance. Responsibilities As required and directed you will: Write “clean”, efficient and well commented code Produce detailed product specifications for new products or extensions to our portfolio of cloud applications Produce “mock up” application forms Troubleshoot, test and maintain the core product software and databases responding to client and internal quality reports Contribute in all phases of the development lifecycle You will find opportunity to: Participate in COINS Foundation events Continue your own professional development Research new tools and techniques to improve our working practices or code base Essential Requirements You will have: 2 years of software development experience in object oriented PHP Demonstrable knowledge of development technologies including Subversion source code control, and a professional IDE such as Eclipse or NetBeans Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc Understanding of open source projects like JQuery, Bootstrap, etc. Good knowledge of relational databases and SQL Knowledge of developing web services including SOAP clients Bachelor’s degree in Computer Science, Engineering or a related technical subject Desirable Requirements You might have: Knowledge of the UK Construction Industry and its business practices Demonstrable knowledge of Linux command line utility programs such as grep Knowledge of common internet protocols, TCP/IP, HTTP including configuring Apache Experience in developing database applications using MySQL, Maria DB or Progress RDMS Demonstrable knowledge of XML and XSLT and their use English as first language with GCSE English grade C or above (or equivalent), or English as an additional language certified to CEFR Level B2 Master’s degree in Computer Science, Engineering or a related technical subject.