SERVICE MANAGEMENT

Superior service made simple with COINS Construction Cloud

Streamlining service management helps ensure your technicians, field workers and other resources are used efficiently, and time and cost are used effectively. Greater visibility across all Service Management processes and up to the minute data and information enables both the back office, executives, and field workers to avoid mistakes and work faster, better and more intelligently.

 

Service Management

The COINS Construction Cloud service management capability is an end-to-end integrated set of functions that enable higher visibility of information in service management so that your technicians and field workers can do a more efficient job for your clients. Covering mobile and remote working abilities, ease of information access, remote information access, procurement and quality control along with reporting and data tracking, COINS service management capability can ensure compliance and quality in every step of the service management process.

  • Planning

    - Call Taking
    - Schedule and Dispatch

  • Remote Working

    - Mobile Technician
    - Mobile Forms & Document Management
    - Mobile Purchase Orders
    - Mobile Inventory
    - On-site Payments
    - Service Reports

  • Attributing Cost

    - Procurement
    - Stock Inventory
    - Subcontractor Management

  • Quality Control

    - Review and Approval Workflows
    - Work Order History

  • Performance and Compliance

    - Customer Asset Management
    - Refrigerant Management
    - Planned Maintenance Agreement Management
    - Service Level Agreements (SLAs)
  • Intelligence

    - Intelligent Billing
    - Customer Portal
    - Technician Statistics
    - Call-Back Intelligent Monitoring

Case Study: Hooper Corporation
The benefits of an automated, paperless Service Department

Case Study: Hooper Corporation
The benefits of an automated, paperless Service Department

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