Careers

WE ARE LOOKING FOR THE BRIGHTEST & BEST

COINS is the industry's choice for construction and house building software. With offices across the world, COINS maintains offices in the UK, USA, Ireland, Australia, Asia, and Middle East.

We are always looking for the brightest and best talent and offer a strong career path for new graduates and established professionals alike.

Vacancies for COINS UK, Australia and the Middle East are listed below sorted by location.
Click here for COINS USA job openings.

Senior Account Manager
Slough, Berkshire

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME’s Develop strong relationships with customers, connecting with key business executives and stakeholders Develop a strong understanding of the nature of business and operations of the customers who you work with Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience Answer client queries Maintain the CRM system with sales forecast and customer information Consistently achieve your agreed sales quota Serve as the lead point of contact for all customer account management matters Negotiate contracts Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives Prepare reports on account status Collaborate with new business sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed Carry out other account-related activities as directed by you manager Candidate requirements Prerequisite Proven work experience as a software sales Account Manager Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Solid experience with CRM software and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Excellent verbal and written communication skills Strong numeracy Full UK driving licence Willingness to travel regularly, often with overnight stays Desirable but not essential Knowledge and or experience of the construction, home building or property development industries Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing Knowledge of how business systems software is used in the construction industry
Part Time Receptionist
Slough, Berkshire

We seek a part-time professional to staff our Reception desk and create a positive first impression to the general public. Should you qualify for the position of Receptionist/Call Coordinator, you will be responsible for answering our multi-line phone system, then logging and directing client calls. Additional duties include answering company calls, greeting visitors and performing administrative duties including data entry, general clerical tasks. Suitable candidates for the Part Time Corporate Receptionist position will combine professional efficiency with a sunny disposition. A smart and professional appearance is taken as a given and so is the ability to liaise effectively with guests and colleagues of all levels. The Part Time Corporate Receptionist will fit in with this pleasant and positive environment and will enjoy the responsibility of being the first point contact for guests and telephone callers. In return the company offers a generous salary and pleasant and positive working environment. The reception is open from 8:00am to 6:00pm, Monday to Friday and these hours will be split equally between two employees. Part-time hours: You may be required to cover shifts if needed so a flexible schedule would be an advantage. Principal Accountabilities of the Part Time Corporate Receptionist are as follows: Provide a friendly and professional first point of contact for all visitors Meet and greet guests and efficiently, issuing them with visitor badges and informing hosts that their guests are in reception Answer all calls to switchboard in a similarly efficient and friendly manner Route calls as required Screen calls suitably Ensure that the reception area is kept clean and tidy and provides guests with an excellent first impression of the company Essential Skills, Qualifications and Behaviours of the Part Time Corporate Receptionist are as follows: Excellent communication skills, especially face to face and on the telephone Composed and calm when under occasional pressure, with the ability to install confidence and make people feel looked after Computer literate Able to use reception and switch board systems Able to retain knowledge (both local and within the company) or keep it close at hand
Supply Chain Consultant
Slough, Berkshire

We are excited to offer a position for an experienced consultant with a minimum of 2 years’ experience in delivering & implementing an ERP solution. Working as part of a team of trained consultants specialising in COINS ERP software. The successful candidate should have a strong desire to progress and build a career with a passion for building a thorough understanding of client needs, issues and context, and assisting in implementation of the software in line with our best practices. Experience of implementing, consulting or administering an ERP solution is preferable. Candidates with background in the COINS ERP solution or of delivery in P2P solutions covering such areas as Procurement (including Subcontracting) and eCommerce will also be a strong choice for the role. NOTE : Excellent verbal and written English is required, as the Supply Chain Consultant will be at the forefront of dealing with our corporate customers. Role and Responsibilities To be able to implement and consult on the COINS ERP solution and follow pre-defined guidelines To be able to adapt and understand business processes, internally and externally. effectively learn, implement and demonstrate that which you have learnt being able to manage your own time, resolve and escalate issues pre/post project assisting the project team and colleagues in implementation and training Working with the product design team to future benefit the product. Testing new releases and product development requests ensuring documentation and training is available. To be able to advise and implement best business practice in terms of procuring and payment of goods by increasing automation of processes and decrease manual effort undertaken by staff Work closely with COINS trading partners to ensure deadlines and completion of projects to customer expectations Micro-management of implementation phases of eCommerce solutions to COINS customers Working with construction industry merchants to ensure customer requirements and deadlines are sustained throughout projects Trouble Shooting and resolving technical problems that may fall outside of the COINS ERP solution Criteria Candidates will be seriously considered where their CV highlights specific experience in the following areas: Good academic background to at least degree level or equivalent (preferably analytical or IT based) Experience within IT Software Ability to analyse problems and to implement solutions in a fast paced environment Responsible for presenting a customer focused approach within the company Demonstration of good methodical, analytical and clear approach to troubleshooting problems A full UK Driving Licence Ability to travel extensively within the UK and Ireland. NOTE: the opportunity may arise from time to time where you may be required to travel abroad. Desirable: COINS Application Experience Construction Industry Purchase to Payment model knowledge Knowledge of EDI solutions Business Implementation and Experience in ERP Solutions Strong IT Trouble Shooting skills Knowledge of Extensible Markup Language 3rd Party software integration to ERP solution experience (System Integration) Technical knowledge of Windows/Linux operating system Knowledge of IT communication protocols A covering letter is required, detailing why you think this role suits you and indicating your current salary. COINS offers a competitive remuneration and benefits package, a friendly and dynamic working environment and the opportunity to progress your career.
UK Regional Customer Service Manager
Slough, Berkshire

We are looking for an experienced Customer Service Manager to manage our Customer Service Team with a focus on providing excellent service to our customers. The Customer Service Manager will manage a team of analysts, resolve emergency issues, provide training for new employees and will work with other departments to communicate, coordinate and monitor service issues beyond analyst capability. The Customer Service Team is responsible for customer service issues that relate to things such as product support tickets, development requests, training and short duration consultancy and project management engagements. A successful candidate must have strong communication skills and have the ability meet customer and company expectations whilst adhering to the COINS values. Duties and Responsibilities Recommends, Develops and implements policies, practices and procedures in relation to customer service initiatives. Responsible for employees’ training and development. Partners with the management team to align customer service department policies and systems with the company's objectives. Oversees customer issues and ensure effective and long-term problem resolution. Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department. Monitors programs and procedures to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of COINS systems and processes. Sets performance standards to meet service goals of company. Coaches Customer Service Team in order to achieve high performance. Structures the training agenda for department members. Measures Customer Service Analyst performance and makes employment decisions. Provides feedback to the company regarding service failures or customer concerns. Provides feedback to other COINS departments to ensure all customers have accurate and timely information on order status and/or changes. Works continually towards self-development to stay current on customer service and supervisory procedures & practices. Assists Customer Service Analysts, in troubleshooting issues that require special handling. Responds to customer inquiries and problem solving in a professional and effective fashion. Acts as a resource in resolving customer issues brought to the Department by utilizing excellent COINS process knowledge and strong skills in negotiating and dispute resolution. Performs other related duties as assigned. Criteria and Qualifications Candidates will be seriously considered where their CV highlights specific experience in the following areas: Previous experience in leading a customer support, client services, or a related field Excellent verbal and written communication skills Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to multitask, prioritize, and manage time efficiently Encouraging to team and staff; able to mentor and lead Solution driven Customer focused A proactive manager with a high level of drive and enthusiasm Bachelor’s Degree or equivalent education ITIL experience and/or certification Supervisory Responsibility This position manages all employees of the department and is responsible for the performance management and hiring recommendations of the employees within that department.

© COINS Global 2019

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