Coronavirus (COVID-19)

As the impact of Coronavirus (COVID-19) continues across the globe, it is our aim to continue to strongly support our customers. 

Each regional COINS office maintains a Business Continuity Plan to protect and maintain business continuity for both COINS and its customers in various scenarios. In the case of pandemics, dispersal, working at home and limiting travel are primary methods for:

• Limiting the potential for infection or spreading of the virus within the COINS workforce.
• Limiting the potential for infection or spreading of the virus to COINS customers.
• Reducing wider infection.
• Ensuring that sufficient staff are available to maintain the provision of COINS services.

The plan and specific actions will be invoked on an office-by-office basis according to advice and guidance from government agencies at the national and local level, as well as business requirements. Regular updates for our customers will be posted in the Client Area.

COINS staff have been briefed and provided with appropriate resources to fulfil their normal duties from home or other remote location.

Remote connection with customers and customer sites is still possible. All system monitoring continues as normal.

Support calls can still be logged in the normal way and will be managed from remote locations linking back into our systems.

COINS systems and services should therefore be available in the event of a wider outbreak of the virus.

Further updates from COINS will be made available here as the status changes.

Updated 12 May 2020:

COINS has very successfully shifted our global operations to remote working. As the nations and localities where we work begin to ease coronavirus containment and social distancing measures, we will follow a slow and very risk averse approach to any return to office working. Any plan will put the safety of all staff and their families at the forefront of what we do.

Until then, our current ‘work at home’ measures remain in effect.

Customers should visit the Client Area for the latest information. (link to Important Notices).

Update 31 March 2020:

COINS remains able to provide full service to its customer base. All systems are operational and fully supported.

All COINS staff are now working remotely from home or other safe locations. All COINS regional offices are temporarily closed in accordance with government advice.

COINS remains fully operational. We are monitoring and resolving support calls, providing project consultancy sessions, and conducting configuration and training remotely. Therefore our customers should be assured that their projects can continue to move forward under these unusual times.

We are closely monitoring the situation across all our operating regions and will determine end dates for these revised working arrangements based on the developing situation in each region.

Customers should visit the Client Area for the latest information.

Update: Tuesday 24th March

COINS remains fully operational and able to provide full service to its customer base. All systems are operational and fully supported.

COINS staff in all regional offices are now working remotely, including all staff in our Slough office which is temporarily closed following the advice of the UK Government on Monday 23rd March.

After a week of working remotely, things are bedded in well with systems and communications functioning very well.

The Support Team is able to monitor and resolve support calls logged from the remote locations as normal. The Projects and Delivery Team can provide project consultancy sessions, configuration and training remotely.

Therefore our customers should be assured that their projects can continue to move forward under these unusual times.

Please continue to contact your COINS representatives as normal.

Customers should visit the Client Area for the latest information.

Update 20 March 2020:

Beginning Monday 23 March 2020, all COINS Australia staff will work from home or other locations to minimise the risks of all employees becoming infected and spreading the COVID-19 virus. This is in line with arrangements already adopted by our UK, Ireland, US and UAE teams.

COINS is closely monitoring the situation across all of its operating regions and will determine end dates for these revised working arrangements based on the developing situation in each region.

Employees have been asked to limit travel where possible, although a travel ban has not been imposed. Customers with onsite visits confirmed during this timeframe will be contacted individually to discuss remote sessions and/or a plan to continue in person or delay to a later date.

Customers should visit the Client Area for the latest information.

Update 16 March 2020:

Beginning Monday, 16 March 2020, all UK, Ireland, US and UAE staff will work from home or other locations to minimize the risks of all staff becoming infected and spreading the COVID-19 virus. It is anticipated that it will last for at least 2 weeks, but we will monitor the situation closely.

COINS Australia staff have been briefed and are prepared to take similar action if required.

Employees have been asked to limit travel where possible, although a travel ban has not been imposed. Customers with onsite visits confirmed during this timeframe will be contacted individually to discuss remote sessions and/or a plan to continue in person or delay to a later date.

Customers should visit the Client Area for the latest update.