Application Support Analyst
As the Application Support Analyst, you will be responsible for delivering a high quality and responsive support service to COINS customers for all products and applications. You will utilise your strong customer service and communication skills and will take entire ownership of support calls through to problem resolution while working closely with internal stakeholders to ensure satisfactory solutions are provided to all customers. About the role… Exciting 6-month Brisbane based role with the possibility of extension or permanency Play a vital part in the continued success and growth of a global organisation with regional autonomy Opportunity to utilise accounts or construction background and passion for IT in a client facing role COINS Australia is experiencing strong growth, and having recently secured one of the largest civil contracting implementations available in the Australian market, we are looking to add to our Application Support team in Brisbane. This opportunity is perfect for someone with a finance and/or construction background who is interested in transitioning to a more IT based/driven role. You will… Conduct initial investigations and diagnosis through to fault resolution. Utilise knowledge and judgment to quickly and efficiently resolve issues or reallocate related software faults to other technical and development departments where required. Provide ongoing client contact throughout life cycle of logged software issues providing regular customer updates. Provide precise and effective advice and guidance to end users requiring configuration and software usage tuition at the same time as working through bug related fault replication. About you… The successful applicant will have either an accounts and/or construction background and will have proven problem solving and interrogation skills for business systems. You will thrive on working in a fast paced environment in an organisation that values innovation and a positive ‘can do’ attitude, focused on customer service and exceeding customer expectations. You will also have… Good written and verbal communication skills with focused attention to detail Professional customer service delivery skills and professional telephone manner Sound time management and organisational skills with ability to make key business decisions Expert analytical and technical skills in the system accounts area with the ability to prioritise issues logically Business logic with an inquisitive mind for resolving complex system related faults A relevant tertiary qualification or certification in accounting, construction or IT would be advantageous. Experience of other accounting and business applications tools is highly regarded. If you are looking for an exciting role where you can utilise your accounting and/or construction experience in a role that aligns with your interest in IT and software applications, we encourage you to apply.