Wednesday 8 May 2013
Improving customer service and sales was a main driver in Air Master Corporation’s decision to select COINS OA. John Rundquist, President of Air Masters, stated, “Mobile Technician and CRM are two new features that will be implemented, and we see them as an opportunity to better serve our clients. For example, Mobile Technician will allow the field to have direct access to customer equipment and maintenance records while onsite.”
Construction and service work are tracked on a single cost ledger within COINS OA and easily provide profitability across lines of business and customers. This will eliminate the need to pull in and manually combine financial information separately from service and jobs.
John states that Air Masters sees features in COINS OA that will be a huge time saver for them, such as the ability to quickly change the site to which a customer belongs without losing the equipment’s history at the site. “Other features that attracted us to COINS OA are the export and, even more importantly the import, from Microsoft Excel to add and update data,” said John. “The project forecasting via spreadsheet provides a way for our Project Managers to use a tool they are comfortable with and still have all of the information reside in the COINS database.”
“With several offices and more employees working from remote locations, I have been looking into the benefit of Cloud computing and business continuity planning. Since COINS OA is web based software, it is allowing us to accomplish this by having our servers hosted at a data center,” John stated.
COINS is looking forward to Air Masters Corporation’s implementation and working with them to bring their software and infrastructure up to the latest technology.
About Air Masters Corporation:
Air Masters Corporation was founded in 1966 by F. William “Bill” Rundquist and LeRay “Skip” Sullivan. Today the company employs more than 180 dedicated individuals providing HVACR, building automation and controls, piping, plumbing, fire protection, and sheet metal fabrication services to clients throughout Missouri and Illinois, with offices in St. Louis, Columbia and Rolla Missouri.
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