COINS is designed with efficiency in mind. From the initial quick capturing of a call, through scheduling and communications with field personnel, to ensuring a timely response and real time capture of relevant customer, service and equipment information from the field, we support your service delivery to your customers.
- Manage the profitability and financial aspects of your business
- Monitor service level agreements covering both reactive and planned preventative maintenance
- Track your customers’ equipment and asset maintenance and repair history
- Integrate data into a Building Information Model (BIM).
Anywhere, on Any Device
Access COINS project information anywhere, on any device, with a web browser and an Internet connection.
In addition, COINS-mobile apps extend core COINS functionality with real time data from the field. They can accelerate workflow and provide a mobile window into the data held in the back office COINS system.
COINS’ in-depth understanding of the contracting industry, great after-market service, and expert business consulting have helped us boost service delivery processes and promote effective, real-time customer service.
CFO, EMCOR Mechanical Services