Service Management

COINS Service Management software is designed for companies that are devoted to service.

Our clients include: property service companies in commercial, retail, education and social housing; mechanical and electrical contractors; and infrastructure service companies in the rail, highways and utilities sectors. With all of them, we target cost reduction, value delivery and customer service.

Client Spotlight Murray Company
COINS MEP Brochure

COINS Supports your core business processes

COINS is designed with efficiency in mind. From the initial quick capturing of a call, through scheduling and communications with field personnel, to ensuring a timely response and real time capture of relevant customer, service and equipment information from the field, we support your service delivery to your customers.

  • Manage the profitability and financial aspects of your business
  • Monitor service level agreements covering both reactive and planned preventative maintenance
  • Track your customers’ equipment and asset maintenance and repair history
  • Integrate data into a Building Information Model (BIM)
  • COINS’ in-depth understanding of the contracting industry, great after-market service, and expert business consulting have helped us boost service delivery processes and promote effective, real-time customer service.

    Al Mares, CFO - EMCOR Mechanical Services

on any device

Access COINS project information anywhere, on any device, with a web browser and an Internet connection.

In addition, COINS-mobile apps extend core COINS functionality with real time data from the field. They can accelerate workflow and provide a mobile window into the data held in the back office COINS system.

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