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Senior Account Manager

Competitive salary

Slough, Berkshire

Currency

GBP

Type

Permanent

Ref No

05012018

Contact

COINS HR UK UK

Date Posted

1-May-18

We are looking for a Senior Account Manager to create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities

  • Take responsibility for managing the business relationship with a portfolio of customers including some large national companies as well as regional SME’s
  • Develop strong relationships with customers, connecting with key business executives and stakeholders
  • Develop a strong understanding of the nature of business and operations of the customers who you work with
  • Identify where COINS solutions can deliver value to your customers and convert these opportunities into sales
  • Work closely with colleagues and other teams (client management, support, development and delivery) to ensure an excellent customer experience
  • Answer client queries
  • Maintain the CRM system with sales forecast and customer information
  • Consistently achieve your agreed sales quota
  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts
  • Monitor the successful delivery of our solutions to ensure they achieve the agreed objectives
  • Prepare reports on account status
  • Collaborate with new business sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Carry out other account-related activities as directed by you manager

Candidate requirements

Prerequisite

  • Proven work experience as a software sales Account Manager
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Excellent verbal and written communication skills
  • Strong numeracy
  • Full UK driving licence
  • Willingness to travel regularly, often with overnight stays

Desirable but not essential

  • Knowledge and or experience of the construction, home building or property development industries
  • Understanding of the processes in any of the following business areas: Financial management and planning, Accounting, Procurement, Project Management, Sales, Marketing
  • Knowledge of how business systems software is used in the construction industry

 

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