View Job

COINS maintains a suite of products within the Supply Chain Management solution space that enables construction companies to manage all operations more efficiently and effectively from procurement of materials, products, or services. The role of the Supply Chain Management Product Manager focuses on several recently launched applications that include Subcontract Controller, Electronic Trading, Marketplace, and Supply Chain Management. It also includes ensuring the strategy interlinks with all the critical functionality that construction companies depend on within ERP+, the flagship product.

The Product Manager is responsible for the product planning and execution throughout the product lifecycle, from concept through launch, as well as future iterations. They will work with customers to identify the needed insights to drive decisions and utilise research and analytics to build the right products for today and the future. The Product Manager is responsible for defining the user stories based on customer pain points, conducting market research, and developing the product roadmap. A key responsibility in the role is to ensure successful launch and delivery of new products including arming the commercial team with the appropriate insights and awareness to effectively sell new products and functionality that benefit our customers.

The Product Manager will work with, and provide direction to, the Business System Analysts supporting Supply Chain Management Applications. For applications without a Business Systems Analyst assigned, the Product Manager will work directly with agile scrum teams and waterfall developers, addressing the day-to-day needs of the development team around requirements and prioritising the team’s backlog.

Key Responsibilities

• Serve as the voice of the customer for the product area
• Work with internal and external customers to elicit functional and non-functional requirements and transform them into user stories
• Collaborate with stakeholders during the visioning and concept development of the product
• Lead requirements gathering sessions
• Represent vision and customer needs to the team, answering questions and facilitating conversations needed to get the work done
• Assess value, develop cases, and prioritise stories, epics, and themes to ensure work focuses on those with a maximum value that are aligned with product strategy
• Create, own, and manage the team backlog (epic/features/user stories), constantly collaborating with stakeholders and the team to ensure work items are refined and prioritised
• Gather, review, analyse, validate, evaluate, and map business systems, processes, and user requirements by developing complete use case scenarios
• Produce low-fidelity wireframes to help communicate the intended workflow and work with designers to articulate potential screen layout (new page/concept)
• Manage the story backlog for specified area of the software including prioritisation and understanding the minimum viable product for each solution (and where appropriate minimum testable, usable, and valued products)
• Identify and manage functional impacts and dependencies
• Ensure appropriate levels of detail (including acceptance criteria) exist and are documented for all stories at each stage of the process
• Contribute towards solution design, ensuring solutions are value driven, usable and appropriate considering the potential benefits and constraints
• Act as a leader of the team
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Support and produce necessary documentation as needed and work closely with the product marketing team to assist in the development of material to support the sales process
• Help identify organisational impediments and works with the leadership team to create effective strategies to overcome them
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product
• Represent the product in front of stakeholders, prospects, and users
• Promote continuous improvement and inspire others to adopt the new processes and improvements
• Exemplify agile principles, DevOps collaboration and encourage best practices
• Additional responsibilities for products without an assigned Business Systems Analyst:
• Work with Agile teams on grooming the backlog and fully participate in agile activities, such as stand up, refinements, technical planning, estimating and retrospectives, including facilitation as appropriate
• Report progress and appropriately elevate and evaluate risks and issues early

Requirements

• Bachelor's degree from an accredited college or university
• 10+ years of relevant experience preferably supporting construction software or ERP software solutions or 5+ years as a SaaS product manager or 5+ years leading procurement or supply chain operations in the construction industry
• Understanding of the Agile Methodology
• Creative problem solver with strong team skills 
• Ability to work on a global team that is geographically dispersed across time zones
• Excellent written and verbal communications skills; able to articulate technical concepts in non-technical terms 
• Demonstrated ability to successfully manage multiple priorities in a fast-paced environment and respond quickly to situations as they arise 
• Resourceful; quick learner; self-motivated
• Strong attention to detail

Desired 

• Experience working with Enterprise Resource Planning (ERP) systems 
• Construction industry experience
• Experience contributing to the strategic creation & building out of products by accelerating value delivery to customers, working with cross-functional teams to realise products, and employing an innovative mindset
• Certified Scrum Product Owner certification