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Support Analyst

Competitive salary

Latham, NY





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We seek to fill our full-time Support Analyst position. This is a great opportunity to learn COINS software and answer client questions relating to construction accounting and technical aspects of the application. Our Support Analysts develop hands-on technical troubleshooting and support across a variety of platforms for a broad customer client base. The main role is to solve complex business and technical problems while mapping paths for the client solutions.


  • Research, troubleshoot and respond to client questions relating to all aspects of our software applications.
  • Accurately document research and actions in a timely manner.
  • Perform QA testing and provide feedback on various applications. 

Preferred Qualifications:

  • Bachelor's degree in Accounting, Finance, Business Management/Economics, Information Technology, Marketing Management or equivalent education and experience. 
  • Customer service background with at least 2 to 5 years of experience. 
  • Experience with troubleshooting, diagnosis, and resolution of complex issues. 
  • Ability to multi-task and prioritize both routine and assigned responsibilities.
  • Accomplished interpersonal skills including verbal and written communication.
  • Excellent professional, business and technical judgment.
  • Ability to apply an analytical approach to troubleshooting/problem-solving.
  • Proficient computer skills (Windows XP/Windows 7 or higher, MS Office, Internet applications).

Support Positions Available
(Candidate background is preferred in one of these areas):

  • Payroll/Human Resources Support - 2 to 5 years Payroll/HR experience with integrated accounting packages a plus.
  • Financial/Cost Accounting Support - 1 to 3 years accounting experience preferred.


If you were to join us, you would soon discover that we partner with customers for the long-term, and excel at building strong, enduring relationships, including those with our employees. Employees receive:

  • 4 Weeks of Paid Time Off
  • Medical, Dental & Vision Insurance
  • 4% 401(k) Company Match
  • Life, Short & Long Term Disability Insurance
  • 8 Paid Holidays
  • Charitable Local/Global Community Projects
  • Tuition Reimbursement
  • Flexible Work Environment

And much, much more.




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